Yes. We ship to selected countries and regions worldwide.
Available shipping options and shipping fees will be displayed at checkout based on your delivery destination.

Shipping fees vary depending on the destination and order amount.
The exact shipping fee will be calculated and displayed at checkout before you complete your order.

Delivery times vary depending on the destination. Estimated delivery times for each shipping option will be displayed at checkout.
In general, international orders are delivered within 5–15 business days.

Once your order has been shipped, you will receive an email with your tracking information.
Please allow some time for the tracking status to be updated by the carrier.

Please contact us as soon as possible if you need to change or cancel your order.
Once your order has been processed or shipped, we may not be able to make any changes.

TWEE covers all customs duties for international orders. Customers only need to pay the product price displayed at checkout.
However, VAT may apply in certain countries depending on local regulations.

Customs duties are fully covered by TWEE and will not be charged separately to the customer.
VAT treatment may vary depending on the destination country and will be applied according to local regulations.

Additional customs charges generally do not occur, as customs duties are covered by TWEE.
However, if an exceptional charge occurs and the customer does not cooperate with the customs clearance or payment process, any resulting costs may be deducted from the refund amount.

Yes. Return requests must be submitted within 7 days of receiving your order.
Items must be unworn, unused, and returned in their original condition with all tags and packaging intact.

To request a return, please contact our Customer Support team at support.global@twee.co.kr before sending the item back.
Please include your order number, item name, and reason for return so we can provide you with the appropriate return instructions.

For returns due to a change of mind, size, color, or other personal reasons, all return-related shipping costs and fees are the customer's responsibility.
If you received an incorrect or defective item, please contact us before returning it.

For international orders, we recommend returning the original item and placing a new order for the preferred size or color.
Availability of replacement items cannot be guaranteed.

Once your return arrives at our warehouse, it will be inspected before the refund is processed.
Refunds will be issued to the original payment method, and the time required for the amount to appear may vary depending on your bank or payment provider.

Please refer to the size guide and detailed measurements provided on each product page.
Fit may vary depending on the design and material, so we recommend checking the measurements before purchasing.

Some items may be restocked depending on production and availability.
Restock information will be updated on the product page when available.

Please contact us at support.global@twee.co.kr with your order number and clear photos of the item and packaging.
Our Customer Support team will review the issue and assist you with the next steps.

Available payment methods may vary depending on your country or region.
All available payment options will be displayed at checkout.

If you need assistance with your order, shipping, return, or product, please contact our Customer Support team at support.global@twee.co.kr.

To help us assist you faster, please include your order number when contacting us.